Last updated: 30 April 2026
1. Introduction
This privacy policy is intended to inform you of how Tecnibo Belgium SA and Tecnibo Lux SA (together referred to as "Tecnibo", "we") collect, use, share and protect your personal data when you visit the website www.tecnibo.com or interact with us in the course of our business activities.
Tecnibo is a group specialised in the design, manufacturing and installation of demountable partitions, doors and bespoke interior fittings for offices, active since 1977 in the Belgian and Luxembourg markets.
All processing operations described below are carried out in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 ("GDPR") and applicable national legislation.
2. Data controllers
Depending on whether you are dealing with our Belgian or Luxembourg entity, the controller of your personal data is:
Tecnibo Belgium SA
Rue Roberts Jones 72, 1180 Uccle, Belgium
Company number 0699.905.676 — VAT BE0699905676
Legal representative: Dorian Dormal
Tecnibo Lux SA
22 rue de l'Industrie, 8399 Windhof, Luxembourg
Trade register Luxembourg B74619 — VAT LU18243069
Legal representative: Dorian Dormal
3. How to contact us
For any question regarding this policy or to exercise your rights, you can write to:
- Email: privacy@tecnibo.com
- Postal address: Tecnibo — Privacy Service, Rue Roberts Jones 72, 1180 Uccle, Belgium
- Phone: +32 2 204 87 00
4. Data we collect
Depending on your interaction with us, we may collect the following categories of data:
| Category | Examples |
|---|---|
| Identification data | Last name, first name, job title, company |
| Contact data | Business email address, phone, postal address |
| Commercial data | Project history, quotes, orders, invoices |
| Technical browsing data | IP address, pages visited, visit duration, browser type |
| Cookies and online identifiers | See the Cookie Policy |
We do not collect any sensitive data within the meaning of Article 9 of the GDPR (health, political opinions, sexual orientation, etc.).
5. Purposes and legal bases of processing
Your data is processed for the following purposes:
| Purpose | Legal basis (Article 6 GDPR) |
|---|---|
| Respond to your requests via our website (contact forms, quote requests, Google Ads lead forms) | Pre-contractual measures at your request (Art. 6.1.b) |
| Establish and perform our commercial contracts (quotes, orders, delivery, installation) | Performance of the contract (Art. 6.1.b) |
| Manage our invoicing and accounting | Legal obligation (Art. 6.1.c) |
| Manage the commercial relationship and customer management (CRM) | Legitimate interest (Art. 6.1.f) |
| Send you our newsletter and marketing communications | Consent (Art. 6.1.a) — revocable at any time |
| Measure the audience of our website and improve its content | Consent via the cookie banner (Art. 6.1.a) |
| Display targeted advertising (Google Ads) | Consent via the cookie banner (Art. 6.1.a) |
6. Recipients and processors
Your data is processed internally by authorised employees of Tecnibo Belgium SA and Tecnibo Lux SA (sales, project, finance, IT). It may also be communicated to the following processors, who act on our behalf under contracts compliant with Article 28 GDPR:
| Processor | Role | Location |
|---|---|---|
| Tecnibo Belgium SA — internal IT services | Hosting of the website and ERP on our own servers at the head office (Rue Roberts Jones 72, 1180 Uccle) | Belgium |
| Google Ireland Limited | Business email (Google Workspace), advertising (Google Ads), audience measurement (Google Analytics) | Ireland (transfers to the United States covered by the Data Privacy Framework) |
| Tecnibo Morocco SARL | Group shared services: bookkeeping, IT/ERP support, product catalogue support | Morocco (outside the EU — see section 7) |
| Social secretariat and accountant | Payroll processing and social obligations for our employees | Belgium / Luxembourg |
Your data is never sold, rented or transferred to third parties for commercial purposes.
7. Transfers of data outside the European Union
Part of our shared services is provided by our subsidiary Tecnibo Morocco SARL (Morocco), which acts as a processor for accounting, IT and catalogue support. Morocco does not benefit from an adequacy decision from the European Commission.
To frame this transfer outside the EU in accordance with Article 46 GDPR, we have concluded with Tecnibo Morocco SARL an intra-group agreement based on the Standard Contractual Clauses adopted by the European Commission, supplemented by additional technical and organisational measures (encryption, access controls, logging).
For Google services, any transfers to the United States are framed by the EU-US Data Privacy Framework (DPF), recognised by adequacy decision of 10 July 2023.
8. Retention period
Your data is retained for the following periods:
| Type of data | Retention period |
|---|---|
| Prospect data (contact forms, quote requests not converted) | 3 years from last contact |
| Active customer and contract data | Duration of the commercial relationship |
| Accounting and invoicing data | 7 years (Belgium) / 10 years (Luxembourg), in accordance with accounting and tax obligations |
| Project site data (plans, photos, project file) | Duration of the project + 10 years (decennial liability cover) |
| Newsletter subscription | Until consent is withdrawn |
| Cookies | See the duration per cookie in the Cookie Policy — 13 months maximum |
After these periods, your data is irreversibly deleted or anonymised.
9. Your rights
In accordance with Articles 15 to 22 of the GDPR, you have the following rights regarding your data:
- Right of access — obtain confirmation that your data is being processed and a copy thereof
- Right to rectification — correct inaccurate or incomplete data
- Right to erasure ("right to be forgotten") — request the deletion of your data in the cases provided for by the GDPR
- Right to restriction of processing — temporarily freeze the use of your data
- Right to data portability — receive your data in a structured, machine-readable format
- Right to object — object to processing based on legitimate interest or used for direct marketing
- Right to withdraw consent at any time, where processing is based on it, without affecting the lawfulness of processing carried out before the withdrawal
To exercise these rights, write to privacy@tecnibo.com specifying your request and attaching a copy of an identity document (which will be destroyed after verification). We will reply within the one-month period provided by the GDPR.
10. Right to lodge a complaint
If you believe that the processing of your data does not comply with the regulation, you may lodge a complaint with the competent supervisory authority:
- Belgium — Belgian Data Protection Authority (DPA)
Rue de la Presse 35, 1000 Brussels
contact@apd-gba.be — www.dataprotectionauthority.be - Luxembourg — National Commission for Data Protection (CNPD)
15, boulevard du Jazz, L-4370 Belvaux
info@cnpd.lu — www.cnpd.lu
We invite you, however, to contact us first at privacy@tecnibo.com so that we can handle your request directly.
11. Data security
We implement appropriate technical and organisational measures to ensure the security of your data:
- Hosting on our own servers located at the head office of Tecnibo Belgium SA in Belgium
- Encryption of communications (TLS/HTTPS) and encryption of data at rest
- Strong authentication for access to our internal systems
- Strict access rights management based on the least privilege principle
- Regular backups and continuity plan
- Training and awareness-raising of our employees on data protection
12. Cookies
Our website uses cookies. For more information on the cookies used and how to manage them, please refer to our Cookie Policy.
13. Changes to this policy
We may update this privacy policy to reflect legislative, organisational or technical changes. The date of the last update appears at the top of this page. In case of substantial changes, we will inform affected users by appropriate means (email, banner on the website).